What timber do you use?
Primarily we source locally salvaged south-eastern hardwoods, which include Stringybark (of which there are many varieties) and Mountain Ash species. If required, we can source other species for your project, such as Blackbutt, Iron Bark, Spotted Gum, American White Oak. Feel free to give us a call or drop in to our showroom to discuss timber species.
What payment facilities do you have?
We accept payment via EFTPOS, cash and direct deposit.
Where do you source the timber?
We salvage all of our hardwood timber locally, ensuring fully sustainable output. We sometimes collect the timber ourselves from local demolition sites, and salvage yards within Victoria.
How is the timber finished?
We use an all-natural hard wax finish called Osmo. For more information please see: http://www.osmoaustralia.com.au
Do you require a deposit?
Yes. To ensure job queuing, we require a deposit of 60% of the total job cost.
Where do you deliver to?
We can ship our furniture Australia wide, with the cost to be covered by the customer. Please contact us for a quote through our recommended furniture removalist. Alternatively, pick up is free from our Preston showroom.
What is the lead time?
Typically our lead time is 6-8 weeks. Please enquire about our current lead time as it is subject to change.
What is your returns policy?
Due to the nature of our handmade products, we do not offer refunds for a change of mind or an incorrect purchase. If the product is faulty or does not meet the agreed upon specifications, please contact us within 48 hours on (03) 9480 6171 or email us at firstname.lastname@example.org to amend or replace.
We can't collect on the set date anymore, can you hold it for me?
Finished items must be collected within 7 days from completion. As we run a tight ship and have very limited space, uncollected items will attract a storage fee of $20.00 per day, for every day held within the workshop. This will be calculated from the first working day after the 5 day hold has lapsed.
Where can I see your furniture in person?
We have a fully stocked showroom at 271 Dundas Street, Preston. Our regular hours are Wed-Fri 9:00-17:00 and Saturday 10:00-16:00 and we are open by appointment all other tim