Orders & Returns
What is your lead time?
As each piece is made to order our lead times may fluctuate throughout the year.
Our current lead time is 14 weeks from the deposit payment date.
Please contact us if you have any questions about how our lead time works or require more information.
Do you require a deposit?
Orders require a 60% deposit at time of order to be placed in our job queue. The balance is payable prior to collection of your furniture.
Do you deliver?
We have a trusted selection of removalists who we use and recommend to transport our pieces within Victoria and interstate.
Transportation is a third party service and is to be paid directly to the provider.
Customers are welcome to arrange their own transportation company for purchases, however we strongly recommend utilising a furniture removalist company who specialise in moving furniture, and not a general transport company.
We do not recommend taking a DIY approach to transport large pieces home. Our hardwood furniture is heavy, requires moving blankets, and can be damaged if it’s not transported correctly.
We do not accept responsibility of damaged pieces in transit due to incorrect transportation, and due to Occupational Health & Safety standards, we may not not be able to assist with loading if a DIY approach, or unprepared transport company is used.
What is your returns policy?
Due to the nature of our handmade products, we do not offer refunds for a change of mind or an incorrect purchase. If the product is faulty or does not meet the agreed upon specifications, please contact us within 48 hours on (03) 9480 6171 or email us at email@example.com
We can’t collect on the set date anymore, can you hold it for me?
Finished items must be collected within 7 days of the date listed on your invoice. As we run a tight ship and have limited space in our workshop, uncollected items will attract a storage fee of $20.00 per business day, for every day held within the workshop.
Where can I see your furniture in person?
We have a showroom and workshop at 271 Dundas st, Preston.
We have a selection of our core range on display, and can discuss custom options with you.
Our showroom hours are: Wednesday to Friday 9am- 5pm, and Saturdays 10am-2pm. We are only open by appointment on Mondays and Tuesdays. If you wish to make an appointment for these days, or outside of our showroom hours please contact us by phone or email.
Where is your furniture made?
Each piece of our custom made furniture is crafted by hand in our workshop Preston, Melbourne.
What timber do you use?
YARD Furniture proudly uses 100% recycled and locally salvaged Australian hardwoods. We predominantly use south-eastern hardwoods, including Victorian Ash, Stringybark, Messmate, Silvertop Ash, Mountain Ash, Red Gum, et cetera. On occasion we are able to sustainably source other timber species as per your specification. Please enquire with us about timber availability/stock.
Where do you source your timber?
All of our timber is salvaged locally within Victoria. We’ve been fortunate to salvage timber from high profile locations including the NGV, Jam Factory, Victoria Park, St Kilda Yacht Club, and iconic commercial locations such as the old Windsor Smith Factory in Preston.
We regularly salvage timber ourselves from residential and commercial sites in what we call ‘timber safaris’, and we take pride in saving these beautiful timbers as these buildings are demolished.
We also have relationships with salvage yards within Victoria and regularly source recycled hardwoods for various projects.
How is your timber fininshed?
We finish our pieces with a natural and eco-friendly hardwax oil. We are able to tint and stain pieces as well. Please enquire about finishes at the time of order.