Frequently Asked Questions

Here are our most frequently asked questions about our furniture making process.  
If your question isn’t answered here feel free to email us at [email protected]

Our Ordering Process

Orders can be placed by visiting our showroom, by phoning our showroom (during showroom opening hours), or by email.

Please contact us if you have any questions about placing an order, or read Working With You for more information. 

As each piece is made to order our lead times may fluctuate throughout the year.
Our current lead time is 8 weeks from the deposit payment date.
Please contact us if you have any questions about how our lead time works or require more information.

Orders require a 60% deposit at time of order to be placed in our job queue. The balance is payable prior to collection of your furniture.

Due to the nature of our handmade products, we do not offer refunds for a change of mind or an incorrect purchase. If the product is faulty or does not meet the agreed upon specifications, please contact us within 48 hours on (03) 9480 6171 or email us at [email protected]

Finished items must be collected within 7 days of the date listed on your invoice. As we run a tight ship and have limited space in our workshop, uncollected items will attract a storage fee of $20.00 per business day, for every day held within the workshop.

Our furniture is bespoke and made to order.  This means we can make a range of our products in a large range of different dimensions from various recycled Victorian timbers.
An online store makes it a bit tricky to offer all of the options we can do.  We find the best way is through email, phone or visiting our showroom where you can meet us and see what we make in person. 

Timber

YARD Furniture proudly uses 100% recycled and locally salvaged Australian hardwoods. We predominantly use south-eastern hardwoods, including Victorian Ash, Stringybark, Messmate, Silvertop Ash, Mountain Ash, Red Gum, et cetera. On occasion we are able to sustainably source other timber species as per your specification. Please enquire with us about timber availability/stock.

All of our timber is salvaged locally within Victoria. We’ve been fortunate to salvage timber from high profile locations including the NGV, Jam Factory, Victoria Park, St Kilda Yacht Club, and iconic commercial locations such as the old Windsor Smith Factory in Preston.
We regularly salvage timber ourselves from residential and commercial sites in what we call ‘timber safaris’, and we take pride in saving these beautiful timbers as these buildings are demolished.
We also have relationships with salvage yards within Victoria and regularly source recycled hardwoods for various projects. 

Our Furniture

Each piece of our custom made furniture is crafted by hand here in our workshop in Preston, Melbourne. 

We finish our pieces with a natural and eco-friendly hardwax oil. We are able to tint and stain pieces as well. Please enquire about finishes at the time of order.

Our Showroom

Our showroom and workshop is located at 271 Dundas st, Preston, VIC 3072. 
We have a selection of our core range on display, and can discuss custom options with you.
Our showroom hours are: 

Wednesday to Friday 8:30am- 4:30pm
Saturdays 10am-2pm 

We are only open by appointment on Mondays and Tuesdays. If you wish to make an appointment for these days, or outside of our showroom hours  please contact us by phone or email.

Transporting our Pieces

We have a trusted selection of removalists who we use and highly recommend to transport our pieces within Victoria and interstate.

Transportation is a third party service and is to be paid directly to the provider.

Customers are welcome to arrange their own transportation company for purchases, however we strongly recommend utilising a furniture removalist company who specialise in moving furniture, and not a general transport company or solo mover with a small van. 
We also do not recommend taking a Do It Yourself (DIY) approach to transport large pieces home. Our hardwood furniture is extremely heavy, requires moving blankets, and can be damaged if it’s not transported correctly. 

We do not accept responsibility of damages or injury due to incorrect or DIY transportation. Due to Occupational Health & Safety standards, we may not not be able to assist with loading if a DIY approach, or an unprepared transport company is used. 

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